Why was my port out request rejected?

We're sorry to hear that your number port out request was rejected. There are a number of reasons why a port away might be rejected. The most common reason is that the information you submitted like account number, address, and PIN don't exactly match the port away information in your account. The following article will guide you to this information:

Find my port away information including account number and PIN

For additional information on the port out rejection, check out this comprehensive article with information for resolving the most common issues:

How to fix a port out rejection

Curious about the status of your request? Check out the following article:

What is the status of my porting request?

Important! To confirm the exact reason your port-out request was rejected, please check your email. We'll send a message with the subject "Transfer Away Rejected" whenever we reject a port-out request. The error will be in the body of the email.

If you haven't rejected a "Transfer Away Rejected" email but your gaining carrier tells you the request was rejected, this means they have encountered an internal error that is preventing the request from reaching us. This usually means they have not filled in a required field (often Authorization Name, Authorization Date, or Reseller).