An automated attendant menu allows you to set up to 10 forwarding numbers, mapped to the keys on the telephone keypad. For example, "Press 1 for sales, 2 for support and press 3 for all other inquiries." 

Each of these key presses can be forwarded to a different telephone number or the same phone number. Let's talk about how to set this up.

To enable an auto-attendant menu:

• Login to your account
• Select Numbers
• Select on your number
• Select the Calls
• Locate Send all calls to
• Select menu from the drop down menu
• Select Edit Menu to proceed

Upload your menu outgoing message

The menu greeting is what will play for your callers when they dial to your number.

• Select the Add button
• There are two ways to add your menu greeting

Record from phone

Take a look at the following article for the steps to record your greeting over the phone:

How to record a greeting by phone

Upload file

• Use your own recording program and upload a M4A, MP3 or WAV file from your computer to use as your outgoing message. The maximum allowable length for the menu greeting is 2 minutes.
• When you return to your NumberBarn account online, select the Save Message button to save your recording.

Here's how to record the best greeting:

https://www.numberbarn.com/blog/professional-phone-recording/

Menu Selections

• Login to your account
• Select Numbers
• Select on your number
• Select the Calls
• Locate Send all calls to
• Select menu from the drop down menu
• Select Edit Menu to proceed
• Select Add Option on the right to open that keypad selection
• Select the drop down menu below On key press, send call to
• Make your selection

Selections available:

• Disabled: this will disable this selection from the menu. Callers will not be able to select this option.
• Forward: forward this menu option to one outside phone number
• Voicemail: send the call to the voicemail of the NumberBarn account. Note that each telephone number has 1 voicemail box. You cannot route to multiple different mailboxes.
• Repeat Message: This will repeat the main menu greeting

Invalid key press

Invalid key press will redirect callers who select an option on the menu that is not enabled.

No key press

No key press will redirect callers to an option when they do not make any selection on the menu.

After making any changes to your menu, always select SAVE.

Do you offer a dial-by-name directory?

We do not currently offer a dial by name directory. If this is an important feature, contact our customer support team to let us know.