Your billing date is determined by the activation of your phone number. This also might be referred to as an anniversary date.
Port to Billing Date
If you port in a number, you are only charged when your port completes. On the day your number transfers and activates to your account, you are billed for your first month and the one-time setup fee.
New Number Billing Date
If you purchase a new number, you are charged when that number has been activated.
On the day your number activates, you are billed for your first month and the one-time setup fee.
The activation day will now be your monthly billing date. (e.g. if your number transfers on October 10, then every month on the 10th, you will be billed for that month of service). For monthly service, if you have other telephone numbers, our system typically syncs the date to the other numbers on your account which means that you may see a prorated charge for your first month of service.
Can I change my billing date?
You sure can! But this currently needs to be handled by our support team. Click here to contact customer support with a billing question.
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