My port-in request was rejected. How can I resolve this? – NumberBarn

When your port-in request is rejected, we will email you with the reason why and list that reason in your account. In many cases, you may also have the option to update and resubmit the port-request directly in your account.

A reminder that when it comes to porting in general, it is up to the gaining carrier to submit exactly what the current/losing carrier (your current phone carrier) has on file for your specific 10-digit phone number. Use this table to easily find the solution to resolving your rejection. In most cases the rejection can be resolved with you, the customer, directly contacting your current phone carrier's porting team to gather the needed porting credentials.

Rejection	What to do
Account Number Required/Mismatch	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your account number.
Additional numbers must be addressed	Provide us with a list of the remaining numbers that you have active with your current carrier, along with what you'd like to do with them (disconnect, remain active, or port them in). Once you have this information, please let us know and we can resubmit your port request.
Billing Telephone Number Mismatch	Please verify with your current carrier the billing telephone number (BTN) on your account. This number can be different from the telephone number you are transferring. Once you have confirmed the billing telephone number Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update BTN & submit your order again.
End User Name Mismatch	Contact your current carrier and confirm the end user name listed on your account. Can be different from the name listed on your bill, contacting your carrier directly will gain the best results. Once you have this information Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update End User Name & submit your order again.
Freeze on the line / Number is locked	Contact your current carrier to remove the freeze/lock. Once you have confirmed the freeze removal Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST.
Pending Order	Contact your current carrier to remove the pending order. Once you have the pending order removed Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST.
Service Address Mismatch	You must contact your current carrier and confirm the service address listed on your account. Once you have this information Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update Service Address & submit your order again.
Telephone number is disconnected or inactive	Please contact your current carrier to determine if they can reactivate your number for porting. Once you have successfully reactivated your number Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST.
Wireless Account Info Required	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your account number and PIN.
Wireless PIN Required/Mismatch	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your PIN.

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