Sending calls to a group allows you to ring multiple phone numbers at the same time. This is also known as simultaneous ring. You can create groups of users to enable this feature.
- Login to your account
- Select Numbers
- Click on the number you wish to edit
- Click the dropdown next to Send all calls to a
- Select the Group option
- In the field presented, enter the name of this group you are creating. (If you have previously created a group, it will be available here to select)
- Check the users you wish to be a part of the group. (You'll need to add your users first)
- Click Save Changes
All calls will now be forwarded to your group, ringing all members simultaneously. Be sure to go to Account and then Users to ensure that a call forwarding number is entered for each individual user. Please note that each user can forward to one telephone number so forwarding calls to more than one number will require multiple users in NumberGarage.
Sending calls to a group can also be a part of a menu keypress or added as a function of a schedule.
How long with calls ring to the group before going to voicemail?
When calls route to a group, it will ring to each user for the duration configured in their individual user settings. And once the longest duration has been reached, the call will go to voicemail. The following article walks you through your call forwarding settings for your NumberGarage users:
Add and update a user's voicemail greeting
Which voicemail box will answer if no user accepts the calls?
The general voicemail box tied to your telephone number will answer the call. To configure this voicemail, take a look at this article:
Add/update my phone number's voicemail greeting
Are groups the same as a call queue?
Groups are similar to queues in that you can send calls to multiple numbers at a time. NumberGarage and NumberBarn does not currently offer queuing or automated call distribution (ACD) functionality where you can distribute calls to multiple numbers in a round-robin fashion or based on skills. If this is something you truly need for your business, please feel free to leave a comment or contact customer service as we may be able to add this in the future.
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