Sending calls to a group allows you to ring multiple phone numbers at the same time. This is also known as simultaneous ring. You can create groups of users to enable this feature.
- Login to your account
- Select Numbers
- Click on the number you wish to edit
- Click the dropdown next to Send all calls to a
- Select the Group option
- In the field presented, enter the name of this group you are creating. (If you have previously created a group, it will be available here to select)
- Check the users you wish to be a part of the group. (You'll need to add your users first)
- Click Save Changes
All calls will now be forwarded to your group, ringing all members simultaneously.
Sending calls to a group can also be a part of a menu keypress or added as a function of a schedule.
Which voicemail box will answer if no user accepts the calls?
The general voicemail box tied to your telephone number will answer the call. To configure this voicemail, take a look at this article:
Are groups the same as a call queue?
Groups are similar to queues in that you can send calls to multiple numbers at a time. NumberGarage and NumberBarn does not currently offer queuing or automated call distribution (ACD) functionality where you can distribute calls to multiple numbers in a round-robin fashion or based on skills. If this is something you truly need for your business, please feel free to leave a comment or contact customer service as we may be able to add this in the future.