Understanding auto-attendant menus

The automated attendant menu (AKA IVR) allows you to set up to 10 call-handing actions that correspond to the keys on the phone keypad (0-9).  Greet callers with your custom voice prompts that instruct them to press a key on their keypad (similar to an extension) to reach a department, person or message: "Press 1 for sales, 2 for support and press 3 for all other inquiries."

Key presses can be configured to forward callers to:

• a single user's call-forwarding number ("Press 1 for George Washington.")
• a group ("Press 2 for our sales team.")
• another outbound message ("Press 3 to hear our special holiday hours.")
• hear your menu message again ("Press 4 to repeat this message.")
• the number's voicemail box

You can also set actions if the caller does not press a key or presses an incorrect key.

Required Menu Setup

Using the menu requires an outgoing message to be played when a caller dials your number. The menu will not function without it.

You can upload your message audio file, or record one over the phone when configuring your menu. The maximum allowable length for the menu greeting is 2 minutes.

NumberGarage does not have an extension feature or system.