The auto attendant menu allows you to set up to 10 call handing actions that correspond to the keys on the phone keypad (0-9). Greet callers with your custom message that instructs them to press a key on their keypad to reach a department, person or message. "Press 1 for sales, 2 for support and press 3 for all other inquiries."
Key presses can be configured to forward callers to a:
- single user
- audio message
- repeat audio message
You can also set actions if the caller does not press a key or presses an incorrect key.
Required Menu Setup
Using the menu requires an outgoing message to be played when a caller dials your number. The menu will not function without it.
You can upload your message audio file, or record one over the phone when configuring your menu. The maximum allowable length for the menu greeting is 2 minutes.
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