How to access your NumberGarage voicemail transcriptions

In this article:

NumberGarage makes it easy to listen to your voicemail messages whether it be in your NumberGarage account, on the mobile app, or delivered to your email. You can review this functionality here:

Listen to voicemail

In addition to listening, we also transcribe your voicemails into text for those who would rather read. Let's review how to access these transcriptions:

Reviewing voicemail transcriptions in the control panel

To read your transcribed voicemails in your account:

1. Log in to your account
2. Click on Call Logs
3. Locate an entry that has the voicemail icon
4. When you click that icon you will have the ability to read or listen to the voicemail.

Reviewing voicemail transcriptions in the mobile application

Transcriptions can be seen in the NumberGarage app. To review them:

1. Download the NumberGarage mobile application and sign in
2. Click on the Voicemail icon at the bottom of the screen
3. Select a voicemail and you should see the message transcription at the bottom of the screen

Can transcriptions be sent to my email?

Currently, only the audio recording is sent via email. Transcriptions must be reviewed in the account control panel or on the mobile application. We may consider adding this functionality in a future release.

Are there limits to your transcription service?

Any message longer than 1 minute will not be transcribed.

Is transcription 100% accurate?

These transcriptions are completely automated which means the service is incredibly fast. That being said, there are a number of factors that impact the accuracy of our transcriptions. For example, if a caller has a thick accent, or they don't speak clearly, or they use uncommon words or names, transcription quality may suffer. In these cases, you will want to listen to the recording for a full context.