You placed an order for a telephone number and realize, for whatever reason, that it's not the number for you and you wish to cancel it. It happens and we've got a solution for you.

To cancel your new number order, follow these instructions:

• Login to your account

• Select Numbers from the navigation bar

• Select your number

• Select Cancel this request

That will delete the number order and your credit card will not be charged since we do not bill for numbers until the order is complete. We will then return the number to our pool of available phone numbers.

If you happen to encounter a red banner that states "This order can not be cancelled", simply Contact Customer Support for further assistance. 

You may be wondering what to do if you have already purchased a new number and it is active in your account. Navigate to the following article for more information: 

Can I get a refund for a new number I purchased?