Voicemail Message Storage

In this article:

Voicemail messages are stored on our server for 375 days. They are deleted from our server after that time. 

Note that our policy on voicemail retention was increased from 90 days to 375 in July 2022. This means that any voicemail messages received prior to April 2022 were deleted after 90 days. Any voicemail messages received after that date are subject to the new 375-day retention policy.

If you would like to delete messages sooner, you can do so through the NumberGarage mobile application and this deletion will sync with your call log. Click here to learn more about the mobile app.

We encourage you to use voicemail to email notifications and download/save the audio file to your computer if you wish to keep the file longer.

Voicemail > Voicemail Notifications

To receive voicemail notifications to your email address, login to your NumberGarage account. Then:

• Select Numbers from the navigation bar
• Select your number from the list
• Select the Voicemail & Text tab
• Enable Forward Text to Email
• Enter your email address(s) into the text fields
• Save your changes

Here's how to enable special mobile voicemail notifications, depending on your phone:

iPhone Users

Add "voicemail@numbergarage.com" as a VIP in Apple Mail. Instructions on this process can be found here. That way, when you receive an SMS email notification, a custom alert will display on your phone to let you know a message is waiting. Sounds can also be added.

Android Users

Set up VIP notifications in the Email app to let you know when "voicemail@numbergarage.com" has delivered a fresh SMS your way. Instructions on this process can be found here.

Gmail Users

Create a VIP Label in Gmail to filter messages from "voicemail@numbergarage.com" to your Inbox. You can also customize a sound to let you know a message is waiting. Detailed instructions on this process can be found here.

Does NumberGarage offer voicemail transcription service?

Yes, can convert your voicemail recordings into text! Learn more here:

How to access your NumberGarage voicemail transcriptions