Surprised with the support I have received to get my number ported away!
Hello,
I have been trying for the last 10 days to port my number from NumberBarn to Xfinity Mobile, and the experience has been extremely frustrating.
The issue started when Xfinity submitted the port request with the wrong account information. Since then, resolving it has become a nightmare. Every time I contact NumberBarn, I receive a different explanation or resolution, and none of them have actually resolved the problem.
At this point, I have spent well over 15 hours speaking with both NumberBarn and Xfinity support, repeating the same information over and over without any progress.
Can this case please be escalated to your technical or porting team? I need someone with the authority and expertise to work directly with Xfinity and identify the root cause of the failed port request. I would also appreciate having a single point of contact or case owner so I don't have to start from scratch every time I reach out.
This has been going on for far too long, and I would appreciate your urgent assistance in getting my number successfully ported.
Thank you,
Arif
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Hello Arif,
I can definitely understand that porting to Xfinity can be a frustrating ordeal. I can see our porting team is on the case and will be responding to you shortly.
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