Port In Issues - Stalled (3+ weeks) - No Support

Support

• September 04, 2026 14:52

I submitted a port request nearly a month ago and it has been in the submitted phase since. I have contacted support multiple times and of course you cannot call and speak to anyone. They keep informing me that they have submitted the port request and are waiting. I have contacted the losing carrier and they inform me that they haven't received any port requests for that number. I have 2 tickets open at the moment and no response for multiple days. (Tickets: 1371174 & 1376802). Please assist so that I can get this resolved.

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  Jessamyn

  • September 04, 2026 15:32

  Support Thanks so much for bringing this to our attention. I can see that your number is submitted, but your losing carrier is not communicating with our carrier on an ETA when they can/will release the number to NumberBarn. It looks like our Porting Solutions team is on the case though. They will give you an update soon!

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  Support

  • September 04, 2026 15:39

  The losing carrier has stated to me on the phone that they have not received any port requests for this number. Something is amiss and my hands are tied. I would like to get everyone involved on a conference call and get this worked out. When speaking with the losing carrier, they stated that someone can call them to discuss, but they haven't received a port request. What can we do to get this resolved? Waiting isn't working, as this has been going on for over 3 weeks.

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  Jessamyn

  • September 04, 2026 21:31

  Support I definitely understand the frustration. I did connect with the porting team to see what was going on and it was discovered that our carrier is unable to support your number, unfortunately. We are looking into how this issue was not caught earlier. My apologies for the oversight. 
  
  Please keep us in mind if you are in need of a vanity number in the future. Just because your 1 number could not be supported on our service does not mean all numbers aren't able to be used with us. We are happy to help you choose a number and get one working for Parking or Call Forwarding. Please let me know if I can help facilitate this.

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