Number shut down / busy only after porting

Paul Bockewitz

• September 16, 2026 23:47

I got the message that my number was successfully switched over and to rest it. Now the number only responds as busy and customer support is not responding to me. It wasn't mentioned that my number would be rendered inoperable for more than 24 hours (so far) or I would not have chosen to use this service.

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  Jessamyn

  • September 17, 2026 14:25

  Paul Bockewitz I'm so sorry you are experiencing an issue with your number. I took a look and can see that someone from our Tier 2 support team has just responded to your ticket. We are working with our carrier to get your number working as expected again. We will give you updates in your ticket via email.

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  Paul Bockewitz

  • September 17, 2026 22:49

  There were no updates sent other than "we are waiting" for an update. 
  
  No callback as requested, reason why it's not working, or ETA.
  
  It's unacceptable to just 'wait for an update' while a 3rd day has come to an end and the line is still not working.  I have no choice to pursue a remedy with the FCC and state commerce regulators. 
  
  I hope future customers will be informed of this and don't make the same mistake that I did.  I should have done more research before trusting numberbarn to provide the service as described, and also trusting that they would prioritize and fix their mistakes in a timely and communicative manner.  :(

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