You are looking to port your number to RedPocket Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to RedPocket Mobile.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to RedPocket Mobile.
- Providing you with practical advice on porting to RedPocket Mobile.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
With porting in general, RedPocket Mobile and their underlying carrier (T-Mobile, AT&T or Verizon) will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
Step by Step Guide: How to port a number away
It’s important to remember that RedPocket Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of RedPocket Mobile and their underlying carrier to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Find my port away information including account number and PIN
Be sure to provide this information to RedPocket Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
**Note: RedPocket will sometimes submit a port request with their own zip code, instead of yours. If you’re at a RedPocket location, their system may use that store’s zip code. If you’re filling out the port request online, their system may use their corporate zip code. Make sure RedPocket knows they must use your zip code or the port may be rejected.**
5 Tips for porting to RedPocket Mobile
1. Make sure RedPocket Mobile can support your number
If you plan to port your number to RedPocket Mobile, it’s always a great idea to make sure they can support your number. Unlike some other providers, they don’t have a readily available means of checking whether your number is supported so it might be worth asking their support team.
It’s also a great idea to check before you purchase the number from NumberBarn to ensure that it’s compatible with your desired provider.
2. Make sure RedPocket Mobile knows this is a wireline port so they can choose port settings appropriately
All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:
Is my number wireless or wireline?
3. Make sure RedPocket Mobile is filling in all available fields on their port form
When submitting a port out request to RedPocket Mobile, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that RedPocket Mobile include the following information in the porting request:
- Authorization Name
- Authorization Date
- Wireline-to-wireless port
- Note: RedPocket will sometimes submit a port request with their own zip code, instead of yours. If you’re at a RedPocket location, their system may use that store’s zip code. If you’re filling out the port request online, their system may use their corporate zip code. Make sure RedPocket knows they must use your zip code or the port may be rejected.**
4. Find out which network RedPocket Mobile is using for your number
RedPocket Mobile can host your number on any of the major mobile networks: T-Mobile, AT&T or Verizon. If issues arise during the porting process, find out which network RedPocket Mobile is using for your number (should be based on the SIM card they provided you). This information will help us with the best next steps. Contact RedPocket Mobile support if you need help finding out which carrier they are using.
5. Once NumberBarn approves the port, contact RedPocket Mobile to confirm the date they will port the number
If you do not receive confirmation from NumberBarn that the port out has been completed on the date provided by RedPocket Mobile, reach out asking them to “activate” your number to complete the port request (they may have to complete the port manually).
Once the number ports to RedPocket Mobile and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.
We’re here to help
If there’s an issue with the request we receive from RedPocket Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:
How to fix a port out rejection
If you continue to run into issues porting your number(s) to RedPocket Mobile, we are here to help in any way we can. Contact customer support for more assistance.
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