How to port a number to Ring Central

In this article:

You are looking to port your number to RingCentral and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to RingCentral.

In this article, we aim to assist you with:

• Understanding how the port away process works.
• Gathering the information required to port your number from NumberBarn to RingCentral.
• Providing you with practical advice on porting to RingCentral. 
• Equipping you with the tools to overcome common porting errors and issues.

With this information, you should be well on your way to a successful number porting experience. Let’s dive in.

How porting works

In general with porting, RingCentral and their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:

Step by Step Guide: How to port a number away

It’s important to remember that RingCentral must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of RingCentral and their underlying carrier to complete the porting request. 

Gathering your port out information

The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:

Find my port away information including account number and PIN

Be sure to provide this information to RingCentral and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.

3 Tips for porting to RingCentral

1. Make sure RingCentral can support your number

Check with RingCentral first to confirm they can port your NumberBarn number to their service. If you’re planning to port a number to them, it’s not a bad idea to check that they can support your number before even purchasing one from NumberBarn.

2. Make sure RingCentral is filling in all available fields on their port form

When submitting a port out request to RingCentral, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that RingCentral includes the following information in the porting request:

• Authorization Name
• Authorization Date

3. Bypass RingCentral support and contact their Porting Department directly

RingCentral’s Porting Department may be able to assist with issues that arise getting your number ported to their service. The RingCentral Number Transfer Department can be reached by dialing (866) 738-4405 or you can try (888) 898-4591 and select option 4. We’ve had great luck working with them in the past to get numbers ported to RingCentral.

We’re here to help

If there’s an issue with the request we receive from RingCentral, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:

How to fix a port out rejection

If you continue to run into issues porting your number(s) to RingCentral, we are here to help in any way we can. Contact customer support for more assistance.