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Call Logs Overview 📖

  • Updated
In this article:

    💡 What is it

    Call Logs give a complete view of inbound and outbound call activity across all active phone numbers on a NumberBarn account. View, filter, and download call logs from a web browser or the mobile application.

    ⚙️ How it works

    Filter Options

    Date Range   User   Number
    • Choose from preset or
    • Custom date ranges
    		  
    • Choose from list of account users
    		  
    • Choose from list of active account phone numbers
             
    Direction   Call Outcome    
    • Inbound Calls
    • Outbound Calls
    		  
    • Voicemail
    • Fax
    • Forwarded 
    • Blocked
    • Completed 
    • Missed
    		    

    Summary Cards

    • Five cards above the call log table total the filtered results: Total Calls, Total Minutes, Inbound, Outbound, and Voicemails.
    • Each summary card will show the total number in the category based on the date range set above.

    Table Columns

    • Date/Time: when the call took place 
    • Direction: Inbound or Outbound User: the team user connected to the call, when applicable 
    • From: the number that placed the call 
    • To: the number that received the call 
    • Call Outcome: Completed, Forwarded, Blocked, Missed, Voicemail, or Fax (see full definitions here)
    • Duration: the length of the call, shown in minutes and seconds

    Actions Buttons

    Voicemail   Call Back
    • Play voicemail, if available 
    		  
    • Place a call to the From number
         
    Block/Unblock   Call Details

              

         

    		  
    • View call details in a pop-up window
         
    Fax Download    
    • View incoming Fax message in browser window
    		  

      

     

    Download Call Logs

    • Use Download CSV, above the table, to download the filtered results as a .csv file. 
    • Use Rows Per Page, below the table, to change how many results show at once.

    📌 Things to Know

    Log Storage

    • Call logs are stored and are accessible on your NumberBarn account for 1 year. 
    • Any calls older than 1 year will not display on your call logs.

    Log Deletion

    • Because your call logs are tied to your billing, it is not possible for us to remove a call or calls from your logs.

    Time Zones

    Call log timestamps display based on the time zone set on the device used to access the account. This applies to call logs viewed in a web browser and to downloaded call log .csv files. Changing the device's time zone changes how call timestamps display.

    Minute Billing 

    The Duration column shows the exact length of each call, in minutes and seconds. Billing still counts any call of one second or more as a full minute used. ▶️ See Billable Minutes 📖 for the full rounding rules.

    Call Outcome Definitions

    Each call shows exactly one Call Outcome. When more than one condition could apply to the same call, the outcome earlier in this list takes priority over the ones below it.

    • Voicemail: the caller left a voicemail. A voicemail under one second doesn't count, so a very short one may show as Missed instead. 
    • Fax: the call received a faxed page. 
    • Forwarded: the call was sent to your forwarding number. This means the call was sent there, not that it was answered. 
    • Blocked: the call was blocked. This includes a number on your block list, and calls blocked by your Block Anonymous Calls or Block International Calls settings. 
    • Completed: the call connected and was answered. 
    • Missed: the call came in but was not answered, and no voicemail was left.

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