Have a local NumberBarn number and notice some of your callers must dial a “1” before they can reach you, even if they are right next door?
Although the area codes can be the same, numbers within that area code can be considered long distance by the carrier.
Numbers are classified into rate centers by the three numbers after the area code: 402-XXX. In case you were wondering, the area code is also referred to as an NPA and the next three numbers are the NXX.
This determines the local or long distance classification of the call. The call for your customer may be considered a long distance call by their provider.
The FCC describes this scenario below:
Local Toll (intraLATA) Service (also called local long distance or regional toll service) provides calling within a geographic area known as a Local Access and Transport Area (LATA). Per-minute toll charges usually apply to these calls.
Local toll calls may be made within your area code or to a different area code across town, in the next county, or in some cases, an adjoining state. You must dial “1” before making a local toll call, even if the area code is the same as yours. These calls can be carried by your local exchange telephone company or your long distance company.
Some local telephone companies offer an optional bundle of local exchange and local toll service for a single monthly fee. You’ll want to check with your local telephone company to learn more.
To read more about this, visit the FCC’s article on Local, Local Toll and Long Distance Calling linked below:
Note: This doesn’t apply to all numbers. You may not be required to dial a 1 before the area code. Please check with your local service provider to learn more.