You are looking to transfer to Ultra Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to Ultra Mobile.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to Ultra Mobile.
- Providing you with practical advice on porting to Ultra Mobile.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
In general with porting, Ultra Mobile and their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
It’s important to remember that Ultra Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of Ultra Mobile and their underlying carrier to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Be sure to provide this information to Ultra Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
5 Tips for porting to Ultra Mobile
1. Make sure Ultra Mobile can support your number
Contact Ultra Mobile to first confirm they can port your NumberBarn number to their service. If you’re planning to port a number to them, it’s not a bad idea to check that they can support your number before even purchasing one from NumberBarn.
2. Make sure Ultra Mobile knows this is a wireline port so they can choose port settings appropriately
All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:
3. Make sure Ultra Mobile is filling in all available fields on their port form
When submitting a port out request to Ultra Mobile, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that Ultra Mobile include the following information in the porting request:
- Authorization Name
- Authorization Date
- Wireline-to-wireless port
4. Bypass Ultra Mobile support and contact the porting department for their network partner T-Mobile directly
Ultra Mobile runs on the T-Mobile network, so this means that all ports go through the T-Mobile system. If you want to contact T-Mobile’s Porting Department directly, dial (877) 789-3106 and then ask to be transferred to the Number Transfer Resolutions Team. We’ve had great luck working with them in the past to get numbers ported to Ultra Mobile.
5. Once NumberBarn approves the port, contact Ultra Mobile to confirm the date they will port the number
If you do not receive confirmation from NumberBarn that the port out has been completed on the date provided by Ultra Mobile, reach out asking them to “activate” your number to complete the port request. Once the number ports to Ultra Mobile and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.
We’re here to help
If there’s an issue with the request we receive from Ultra Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help: