How to port a number to Visible

In this article:

You are looking to port your number to Visible and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to Visible.

In this article, we aim to assist you with:

• Understanding how the port away process works.
• Gathering the information required to port your number from NumberBarn to Visible.
• Providing you with practical advice on porting to Visible.
• Equipping you with the tools to overcome common porting errors and issues.

With this information, you should be well on your way to a successful number porting experience. Let’s dive in.

How porting works

With porting in general, Visible and their underlying carrier (Verizon) will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:

Step by Step Guide: How to port a number away

It’s important to remember that Visible must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of Visible and their underlying carrier to complete the porting request. 

Gathering your port out information

The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:

Find my port away information including account number and PIN

Be sure to provide this information to Visible and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.

4 Tips for porting to Visible

1. Make sure Visible can support your number 

If you plan to port your number to Visible, it’s always a great idea to make sure they can support your number. Unlike some other providers, they don’t have a readily available means of checking whether your number is supported so it might be worth asking their support team. 

It’s also a great idea to check before you purchase the number from NumberBarn to ensure that it’s compatible with your desired provider.

2. Make sure Visible knows this is a wireline port so they can choose port settings appropriately

All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:

Is my number wireless or wireline?

3. Make sure Visible is filling in all available fields on their port form

When submitting a port-out request to Visible, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that Visible include the following information in the porting request:

• Authorization Name
• Authorization Date
• Wireline-to-wireless port

4. Contact Verizon's porting department directly

Visible is an MVNO, reselling Verizon Wireless service. If you want to contact Verizon’s Porting Department directly, dial (888) 844-7095. We’ve had great luck working with them in the past and have heard reports that they will assist with Visible porting issues.

5. Once NumberBarn approves the port, contact Visible to confirm the date they will port the number

If you do not receive confirmation from NumberBarn that the port out has been completed on the date provided by Visible, reach out asking them to “activate” your number to complete the port request. 

Once the number ports to Visible and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.

We’re here to help

If there’s an issue with the request we receive from Visible, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:

How to fix a port out rejection

If you continue to run into issues porting your number(s) to Visible, we are here to help in any way we can. Contact customer support for more assistance.