Welcome to Community Corral!
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Welcome to the NumberBarn Community! Or in other words, Howdy. And welcome to our Community Corral! At least that's what we like to call our team meetings here at the barn.
We're trying something new by opening up this community to our customers. You're certainly always welcome to contact our customer support team. But if you'd like to try interacting with other customers or you see a feature or service that we might be missing, feel free to post here in the community. This is a unique opportunity to interact with great folks inside and outside of NumberBarn.
Let's just set a few ground rules as we get started:
- Be kind and constructive. Language or behavior deemed abusive will not be tolerated.
- Don't worry about categories. We'll move your post if we feel that it fits better in another topic.
- Be careful not to disclose private information about your service. If we see this, we'll likely convert your post into a support ticket.
- If your issue is time-sensitive consider contacting customer support instead. But we'll do our best to get to all posts here in a timely manner.
- Be sure to follow topics that are of interest to you and we'll be sure to post updates as we have them for any issues that are outstanding.
- Have fun and be interactive. We're all about human-to-human connections around here.
I think that's it for now. Let me know if you have any questions.
All the best,
Jeremy Watkin
Director of Customer Support and Experience at NumberBarn
PS. Please note that we use a system called Zendesk for this community forum so you will not be able to login with your NumberBarn or NumberGarage username and password to post. If you have emailed our customer support team in the past, you already have an account in our system. Use that email address and do a password recovery to access your support account. Reach out to our support team if you have questions.
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I tried to contact your team but no one responded. I bought a phone number at a high price and it doesn't work. I need your advice. What should I do?
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Hi Sipa7733, I'm sorry for the delay as our offices are closed over the weekend. I just responded to your support ticket and am happy to help.
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Submitted support ticket earlier today, no response. Issue: Business line, in menu, when forwarding a call to my cell... was working now it's forwarding to an unknown number. My number is still in settings... but when I call and test, it forwards to some poor lady that doesn't speak english who is getting my forwards. Had to turn off to message since it's not working however, I set a new menu not on the voice recording to forward to my number... same issue so feel free to look into that. and, please hurry.... we just launched a campaign and are losing clients.
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GregoryAlmond I'll respond to you over on this thread: https://help.numberbarn.com/hc/en-us/community/posts/38117947015703-Forwarding-now-forwards-to-someones-cell-phone
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Hello Jeremy,
I have a fairly urgent support ticket which I submitted, number 1229691. I haven’t received a response to it yet, and would really appreciate if we would be able to expedite it. Thank you.
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Im trying to port a number in. You are supposed to text me a 4 digit code to complete the process. Been waiting for a text for 30 minutes. Help. My Xfinity pin will expire in a few hours.
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Operator I see that our team was able to get back to you on this. Feel free to respond if there are any outstanding issues.
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Hey Johnkdickson55, I see your port completes tomorrow. Thanks for your patience on this.
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