Jeremy Watkin

1. Community
2. The Latest
3. Important: Changes to outbound texting

Hi All, here's the updated email we're sending to customers right now. We had hoped for better news and are still actively working daily to have a solution for all customers. Hi, It’s been about tw...

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• Jeremy Watkin
• January 21, 2025 18:03
• 0 votes

1. Community
2. Feature Requests
3. "We don't support this phone type. Please enter a valid mobile or landline phone number"

Hi Navdeep Kumar, can you give me an idea of website where you are running into this error? We know that WhatsApp no longer accepts landline/VoIP numbers and imposes a 2-3 month delay after porting...

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• Jeremy Watkin
• January 17, 2025 19:57
• 0 votes

1. Community
2. Feature Requests
3. File Type Uploads In Text Messages

Hi Navdeep Kumar, thank you for the suggestions. I'm interested to hear if this would be valuable to other customers.

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• Jeremy Watkin
• January 17, 2025 19:53
• 0 votes

1. Community
2. The Latest
3. Important: Changes to outbound texting

Hey Rob Brody, we've definitely had some positive movement but still have some obstacles we're working through. I'm preparing another update to customers but still trying to nail down a couple of t...

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• Jeremy Watkin
• January 14, 2025 16:48
• 0 votes

1. Community
2. General Discussion
3. Can’t make or receive calls

Hi Sergey, I just checked in on your ticket and it sounds like it's working better for you now? Let us know if you have any further issues.

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• Jeremy Watkin
• January 14, 2025 16:18
• 0 votes

1. Community
2. New Numbers
3. No one replies back can’t get a live person to talk to

Hi Katrina, apologies for the delay. I see that our team was able to respond to you. Let us know if you have any further issues.

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• Jeremy Watkin
• January 14, 2025 16:16
• 0 votes

1. Community
2. Porting Numbers
3. I haven’t gotten any response to my ticket and my emails

Hi Luz R, so sorry your having trouble porting your number away. I've confirmed your number is set to port tomorrow but if you need any further help from us, please let me know.

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• Jeremy Watkin
• January 14, 2025 00:24
• 0 votes

1. Community
2. Porting Numbers
3. Spectrum Zip Code Mismatch

Hey Derick, Thank you for your post. I see that one of my colleagues is working with you on your port out. In general, your number is with what we call an "offnet" carrier so your information to po...

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• Jeremy Watkin
• January 14, 2025 00:21
• 0 votes

1. Community
2. General Discussion
3. Can’t make or receive calls

Hi Sergey and Shane, apologies for the delay in getting back to you. I am aware of some issues with outbound calling through our mobile app but it does seem to be working when I test. Have you trie...

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• Jeremy Watkin
• January 09, 2025 21:40
• 0 votes

1. Community
2. New Numbers
3. I have paid successfully, but the number cannot be activated.

Hi, I see that a member of our team was able to assist you. Let us know if you need any further help.

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• Jeremy Watkin
• January 07, 2025 16:14
• 0 votes