Feedback from a Loyal Customer Regarding the New Transfer Requirements
I've been working with NumberBarn for years, and honestly, I've always appreciated the platform and how well it has worked for my business.
That's why I'm a little disappointed with the recent changes to the number transfer process.
The new individual ownership verification requirement, especially having to receive a one-time code for every number, makes things considerably more complicated for customers who regularly purchase and transfer numbers in bulk.
What used to be a smooth and manageable process has suddenly become a real challenge. For those of us who have spent years building our number inventory and relying on NumberBarn as part of our business, this change is genuinely frustrating.
I completely understand the importance of security and protecting customers from unauthorized transfers. That's not what concerns me. My concern is that there should also be practical alternatives for long-term customers who have established purchasing processes and regularly handle multiple numbers.
It's disappointing to see a process that worked so well for years become an obstacle to continuing the same business activity.
I truly value NumberBarn and would love to keep growing with the platform. I just hope the team will consider the impact this change has on long-term customers and look into more flexible verification options for bulk transfers.
Sometimes, improving security should also mean finding better ways to support the customers who have been with you for years.
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Thank you for sharing your feedback Renato. We will work with our porting team to better understand your needs and see how we can adjust the process to ensure it isn't cumbersome for you. We will be in touch.
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