WhatsApp Issues
Within the past year, WhatsApp made a policy change to only allow wireless telephone numbers to be used on their platform. NumberBarn numbers are classified as wireline and would need to be ported to a wireless carrier before registering with WhatsApp.
In more recent days we're receiving reports that customers still can't use their number with WhatsApp even after converting it to a wireless number. We believe this is because WhatsApp isn't refreshing their systems to see the reclassification of the number.
After much correspondence with WhatsApp support they have acknowledged that there's a system issue and they currently don't have an estimation as to when this will be resolved. We have summarized our current approach to WhatsApp in this article:
How to use WhatsApp with NumberBarn and NumberGarage
Please follow this post for updates as we work to resolve this issue with WhatsApp.
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UPDATE: We've made significant updates to the following article regarding WhatsApp:
Issues using WhatsApp with NumberBarn and NumberGarage telephone numbers
In short, if you port a number from NumberBarn to a wireless carrier you may have to wait at least 3 months before you can use the number on WhatsApp. But we have received numerous reports that the number will eventually work.
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