SMS Use Rate Exceeded, Account Under Review

Reefseis64

• July 20, 2024 00:44

SMS Use Rate Exceeded, Account Under Review. What do I need to fix it? What is the daily SMS limit?

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  Jeremy Watkin

  • July 22, 2024 17:16

  Hi Reefseis64, I see that a member of our team responded to your ticket and assisted you. 

  In general, we do have limits in place to prevent abuse of SMS. For anyone that encounters these limits, please create a ticket with our customer support team and we can review your account.

  In addition, I'll mention that NumberBarn and NumberGarage and intended for person to person texting and work to limit customers to that use case. If you need a solution for mass texting, check out our sister company, String.

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  Jessica H

  • October 18, 2024 20:42

  We may be experiencing a similar limit. No details were ever given that a limit was in place. We are a seasonable business where a larger amount of inbound calls come in daily for about 10 weeks. We need to respond to these with SMS. We did not do any mass texting but were individually responding to each inbound call and text. Our ability to respond was suddenly shut off today. ZERO explanation. We have put in tickets. This needs to be addressed immediately. We have already had 10+ customers we cannot respond to and our business is being negatively impacted. 

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