Customer service requires some improvement

perry ponzo

• July 23, 2024 21:30

I've purchased a number and also received email confirmation to wait.

More than 10 days have passed and still no news.

When I tried logging into the site, that didn't work.

I tried the chatbot, that tells us we're gonna connect to a human (4 hour wait ) and gave up.

Tried the next day, still nothing.

Wrote to customer service twice via the " contact us" ....still nothing.

I'm glad the number purchased only cost $54, because so far the experience has been both very frustrating and disappointing.

My password requires to be reset in order to log in.

Can someone please do this and email me to confirm it has been done?

I can be reached at spammaster2u@protonmail.com

Thank you,

 

 

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  Jeremy Watkin

  • July 23, 2024 22:34

  Hi perry ponzo, It looks like your new account was reviewed by our security team and didn't pass the check based on a few factors. This can happen from time to time. I have asked a member of our customer support team to reach out to you.

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  David

  • February 03, 2025 16:17

  What customer service?

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  David

  • February 03, 2025 16:18

  I can’t even spend money with them. They don’t want my money. The time they get back with me I already have a number.

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