Port Rejected - Intervention Required

Ismael Rodriguez

• August 09, 2024 18:29

I am trying to port my phone number from KvCore/Twilio to Numberbarn.

I received this message but I dont know what this means. Can anyone point me in the right direction?

 

"The port in request for ********** has been rejected for the following reason(s):

Intervention Required"

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  Jeremy Watkin

  • August 09, 2024 22:34

  Hi Ismael Rodriguez, thanks for reaching out. I see that a team member responded to your support ticket.

  In general, when porting from Twilio it's always a good idea to make sure you clarify the address, account number and PIN that Twilio wants you to use. They often require ports to be submitted with their corporate address which is atypical from all other carriers. Let me know if you run into any further issues.

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