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Carrier Says Incorrect ZIP Code; I provided exactly what my account says

Alex C Balla

I am trying to use a Port-Out number to Visible and submitted my number to them, but keep getting rejected for an incorrect ZIP Code. I have used their automated system and spoken to an agent with the information exactly as it is listed on my account; however, they keep getting a rejection. I placed a ticket with Number Barn, but haven't received any response back yet.

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Comments

12 comments

Date Votes
  • Jeremy Watkin

    Hey Alex C Balla, thanks for the alert. It looks like your number may be a bit of a special case but we'll get this done. I've alerted our customer support team to get back to you.

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  • Hillaryangele

    Hi, this exact thing happened to me. I didn’t get any notice from numberbarn about it being rejected but the company I am porting to has told me the problem is an incorrect zip code. I’ve sent a few messages to y’all…

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  • Jeremy Watkin

    Hey Hillaryangele, I see that our team was able to help you out with this. To give you some more detail, your number is what we call "Offnet" which requires us to do a special lookup to find your porting details. This isn't a great experience and I'm working with our team to improve this for customers. 

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  • Sai Thatiparthi

    I have the exact same issue. I created a ticket (1064821) and awaiting a resolution.

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  • Jeremy Watkin

    Thanks Sai Thatiparthi, I see that a team member is working on this for you.

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  • Donald Lancette

    I have the same issue and am waiting a response from numbarn.

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  • Jeremy Watkin

    Hey Donald Lancette, definitely the same issue as I described above. I've reached out to our carrier and will get back to you once I have your porting details.

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  • Dennyray2020
    • Edited

    I’m having the exact same issue with porting over my number as well. I provided T-Mobile with the zip code from my account and they are getting a “mismatch” error.

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  • Jeremy Watkin

    Hey Dennyray2020, I just checked out your ticket and you're right. It's the same issue and I see that a team member is working on getting your CSR for you.

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  • juan

    I bought 3 numbers from number barn, when I tried to transfer them to usmobile, they were all rejected, and told me the zip code was incorrect. That is weird. I have been working on this for several days

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  • Kingbutter

    Same issue for me. Had 2 transfers, no problems, the last 2 numbers on my account give the zip code error

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  • Jeremy Watkin

    Hi Kingbutter, we just replied to your ticket. This is a bit bizarre that 3 were approved and two were rejected but we'll help sort this out.

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