Need Help with Port-Out to Visible
Hello,
I initiated a port-out request for my number from NumberBarn to Visible on February 14, 2025. According to my NumberBarn account, the port request was accepted, but the transfer remained in a pending state until March 1st, when Visible informed me that it had been completed. However, I was unable to receive text messages, and later, I unexpectedly received an email stating that my port had been canceled.
On March 3rd, Visible submitted another port request to NumberBarn, but I want to confirm whether this latest request was accepted and ensure that everything is correct on NumberBarn’s side.
Could anyone from support or the community help me verify:
- If the most recent port-out request from March 3rd was received and accepted by NumberBarn.
- If my number is still in a "porting away" status or if there are any outstanding issues.
- If there’s anything I need to do on my end to finalize the transfer.
I haven’t been able to get a response from support yet, so any insight or guidance would be greatly appreciated!
Thanks in advance!
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Hey Reid Heffner, thank you for your patience here. I just looked in on your ticket and see that Justin responded and your port is good to go now. Let me know if further questions arise. Take care!
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Hi Jeremy I am having an issue with a port in request that I canceled with NumberBarn and got a confirmation email of such and yet the next day NumberBarn tried to port it in again. Even though I had cancelled it and confirmed with support that it had been cancelled the day before. Can you please look at my ticket to see if that can be taken care of. Still shows that request is open with my existing carrier preventing me from porting to the carrier of my choice as there are 2 requests active. Thank you in advance.
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Hey Tony Pita, thanks for reaching out. It looks like canceling the port with our carrier was going a bit slower than normal. We're working to get it canceled.
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Hi Jeremy,
I purchased a phone number from NumberBarn and submitted a port request to Visible (Verizon) on Saturday, April 26th. I carefully entered the PIN number and all other information exactly as shown in my NumberBarn account profile.
However, on April 29th, Visible informed me that "the carrier responded that the porting information wasn't correct." I have not received any notification from NumberBarn about this issue, either via email or in my account dashboard.
I urgently need to know:
- Did NumberBarn receive any port request from Visible?
- If so, what information was reported as incorrect?
- Is my number eligible for porting out right now?
- What steps do I need to take to complete this port successfully?
This situation is extremely urgent as I currently have no working phone number, which is severely impacting my daily life. Please assist as soon as possible.
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Hi Jqin, sorry about the delayed response. It looks like your number ported away. Thank you for your patience with this.
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