spend tons of time to port out of two numbers, one succeeds but the other one dead end
I bought two numbers at the same time and port the two numbers to Xfinity at the same time.
the first number immediately port out. the second one was rejected. Xfinity told me numberbarn did not release the number. I tries to email five days. and request to refresh the PIN or assign a new PIN. Nothing respond to me. just receive the email and said PIN mismatch. Come one just reassign a new PIN and I will talk to Xfinity Mobile.
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Hi Apollosun7, I just responded to your ticket to see if I can help. Porting to Xfinity can sometimes be tricky but we'll help you get this done.
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Thanks for the reply. I tried another time from Friday. and two numbers failed again. Numberbarn sent me the email to said the PIN is incorrect. I swear I said it very clearly to xfinity and ask them to repeat me back. the PIN is correct. Today Xfinity will call me again. but I don't know how to get hold of you guys to discuss.
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Hi Apollosun7, I will be watching this community post as well as your ticket. With Xfinity, we actually have a contact email so if we run into any issues I can send them an email to make any necessary corrections. I look forward to hearing back from you.
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appreciate it. I am porting out two number in my account. once they call me and make the request. I will post the message here.
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I saw another number is successfully ported out. thanks. so there is one more number ported out.
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Hi Apollosun7 I am responding to your ticket now with some questions.
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I called xfinity mobile to initialize the third number port out. Hopefully, this time will work. and for your information, if someone port out multiple number at the same time, the PIN has to been different. Otherwise only the first number will go through. please keep your eyes on this.
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Ah that's good to know Apollosun7.
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Jeremy, here we are again. Xfinity really have the issue to port the number. two of three numbers have issues even they told me that they told me they have been ported. can you help me again? appreciate it.
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Hi Apollosun7, we just sent response to your ticket. In cases where the number(s) have already ported to Xfinity it's dependent on Xfinity to sort out your service. I sent you a good contact for them that should help you.
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I have not heard from your ticket. I emailed your support twice last week. so you mean Xfinity should call me? can you give me 347 number to them to call me?
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Apollosun7 I emailed to the same Yahoo email address tied to your community profile. I recommend checking your junk/spam folder in Yahoo. That said, you can email XfinityMobile_PortInEscalations@comcast.com and Xfinity. We always find them to be very helpful.
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