Porting out error "incorrect info"

Liaw Jessica

• May 05, 2025 20:45

I am trying to RESET my account number and PIN. There is an error of "mismatch account info" when porting out the number I bought.
I already followed the tutorials, reached Google Fi and T-Mobile. EVERYONE says it's an error on NumberBarn's end. 
The support told me they would address this issue within 2 business days - and it's been way longer. Costumer service will not reply emails of follow up any of my tickets.

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  Jeremy Watkin

  • May 05, 2025 23:06

  Hi Liaw Jessica, I'm sorry you've had some difficulty getting your number ported. I just grabbed your ticket and helped to update your PIN. Let me know if you continue to experience issues with this.

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