Port put numbers to Tmobile
I purchased two numbers to be ported out to T-Mobile, but both are stuck due to a porting rejection that I haven’t been able to get resolved. There’s no phone number to call, no live chat, and if your support relies entirely on email, then timely and effective responses are absolutely critical—but that hasn’t been my experience. I’ve opened tickets #1077125 and #1077328, and have yet to receive any meaningful follow-up. Two days ago, I received an email from Andrea Romero stating that someone from the porting team would get back to me within 1 to 2 business days (or sooner). That timeframe has passed, and I’m still waiting with no resolution or update. Please don’t respond with a generic template reply as I’ve already seen those being used across the board. I need a specific and actionable update on the status of my port requests please. If this is going to be an ongoing issue that last for days or weeks, I'd rather request for a refund for the both numbers I paid.
Thank you,
Alex
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Hey Alex, thank you for your post. It looks like our team was able to look at your ports and they've been approved for porting. If you haven't already, it's a great idea to reach out to T-Mobile to confirm when they plan to activate your service and complete the port.
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Thank you Jeremy. A quick update: I got a call from Numberbarn last week regarding the issues I had to deal with. Both numbers got released and as of right now, one of the numbers got successfully transferred to my T-Mobile account and the other one is scheduled to be ported in tomorrow 06/26. Thank you for your help. Honestly, solving the issues over the phone is way faster than going back and forth via emails.
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Thank you for your feedback, Alex. I do agree that sometimes a live channel like phone or chat is better and I sincerely hope we can expand our phone offering the future. Take care!
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