port rejected because of zip code
I have tried to port my number from NumberBarn to Total Wireless. I am told my zip codes to not match what is on my account. Total Wireless has a zip code that does not match what I entered in my Numberbarn account so they can not transfer the number. Any ideas how this can get fixed? I have a support ticket open but it was marked as resolved but the issue still seems to exist.
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Hi moey, your number is with an offnet carrier so a member of our support team is reaching out to get the correct porting information. We'll be in touch very soon.
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Same issue here.
Ticket ID:1083974
Sending daily emails, but no progress or issue resolution.0 -
Hey CARLOSSANCHEZ, I just requested your CSR from our carrier. We also made a change to our system so customers have to request a CSR rather than trying to port with incorrect information.
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I have 3 numbers for me and my friends from number barn,, when I tried to transfer them to usmobile, i was told the zip code are all incorrect. I have no been working on it for several days. How can this issue be fixed?
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Hi juan, it looks like you found that there's a button when you go to port out that says "Request CSR." For any offnet number, you will see this prompt and our team will make sure you have the correct porting details. I see our team has been helping you.
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