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Unable to receive any texts esp my 2FA

Luke Warner Mizell

I am unable to receive texts for my 2FA, so I'm locked out of my development environment.  I then tried to enable 2 way texting, but that say it can take a week!  Please either flip me back to 1 way or expedite 2 way.  Thx.  

1

Comments

11 comments

Date Votes
  • Official comment
    Jeremy Watkin

    If you are having this issue, no need to post in this thread. Simply contact our customer support team and we'll migrate your texting to our carrier that supports short code texting. I will keep everyone posted when we have a longterm, best of both worlds solution in place.

  • Jeremy Watkin

    Hi Luke Warner Mizell, I'm sorry that 2FA isn't working for you. Right now, we have 2 choices for you. 
    1. Carrier A - you can receive 2FA (short codes) but won't be able to send
    2. Carrier B - you can send and receive but not receive 2FA

    Let me know which you'd prefer and I can get you updated. We're still working on best of both worlds but aren't there yet.

    1
  • Luke Warner Mizell

    Carrier A.  Please expedite.  Can I get an ETA (today?)

    1
  • Jeremy Watkin

    Thanks for checking in Luke Warner Mizell. This is complete. Take care!

    0
  • Ian Curington

    Hi Luke, did this get resolved? How long was 2FA blocked for you? I've got the same issue.

    0
  • Jeremy Watkin

    Hey Ian Curington, I just checked your ticket and see that you're on the list of numbers to move over to our carrier that supports short code messaging. Hopefully this will be done soon. Sorry about the delay!

    0
  • Ian Curington

    Thank you Jeremy Watkin!

    0
  • Jeremy Watkin

    Hey Ian Curington, we got that updated. Let me know if those short code messages are working better for you.

    0
  • Rebecca Daum

    I've also been locked out of all my important sites, including banks, government organizations, and other things due to the sudden inability to receive short code SMSs since August. I even paid the extra $1 a month thinking it would help, but it didn't.

    If there is way to get my ability to receive short code messages back, which was the only thing I use Numberbarn for, please sign me up.

    1
  • Ian Curington

    Thank you Jeremy Watkin! After the update, it seems to be working again now. Thanks for changing carriers for me.

    0
  • Jeremy Watkin

    Rebecca Daum we're getting your taken care of now!

    0

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