Creating a support ticket not working?

Glenn Jones

• December 06, 2025 09:31

(Jeremy deleted a screenshot of a bug when trying to submit a ticket to purchase a number through the NumberBarn control panel.) This is the error.

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  Glenn Jones

  • December 06, 2025 09:33

  So the error messages says to contact support.  You don't have any email or phone number to get support?  How do I communicate and work use your company.?

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  Jeremy Watkin

  • December 09, 2025 17:31

  Hey Glenn Jones in Vista. This is Jeremy in Escondido :)  

  Thanks for pointing this out. I sent a note over to our sales team to reach out to you shortly. It looks like there's a bug in our system and we're working to get it fixed. Feel free to post here if I can help further as well.

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  Glenn Jones

  • December 09, 2025 21:35

  Thanks Jeremy.

  So I would like the number 760 330 5000.

  I read a lot of review and ran your company thru GPTchat.

  Mix results.

  I am going to use it for a plumbing company porting it to COX landline.

  Will 2FA work and all the othe stuff.  

  Is the comments online from frustrated uneducated clients that just complain.

  It seems like a very simple process.

  Regards, Glenn.

  Ps. Another great day in SD

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  Jeremy Watkin

  • December 10, 2025 19:22

  Hey Glenn Jones, that's great to hear. Incidentally we almost have the fix in place for the bug you reported.

  That said, a member of our sales team should reach you very soon if they haven't already to help you secure the number.

  We can definitely help you port to COX landline. Once you have your number in place a member of our team can work with you on your porting process to make sure it's a success. Much of the porting process can be self service and this guide is a great place to start: https://help.numberbarn.com/hc/en-us/articles/360026086273-Step-by-Step-Guide-Buy-a-new-number-transfer-it-away
  But we're here if you run into any issues.

  Regarding 2FA, we're currently having fun with SMS as a whole. Right now we have two carriers we use for SMS. Carrier A supports sending and receiving but doesn't support short code numbers which many companies use for 2FA. Carrier B support receiving ONLY including short codes. If you need 2FA and aren't worried about sending messages let me know and I can make sure you're on Carrier B.
  
  We're working hard to improve this situation and hope it won't be too much longer.

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  Tab Fitts

  • December 10, 2025 22:14

  Glenn Jones You might want to edit your post and remove the personal information from it. (Phone numbers, etc) It's there for the whole world to see right now. 😉

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  Jeremy Watkin

  • December 11, 2025 00:21

  Good point Tab Fitts. I went ahead and removed the image. 

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