customer service only automated responses :( :"(

Khanasad

• January 26, 2026 19:19

 

I have been trying to port out a number for over a month.  Sent an email to customer service, received a response back it did not solve the issue.  Since then just getting automated emails for my tickets. 

 

My issue is still not resolved.  NumberBarn keeps rejecting the PIN to port out the number.  I have changed the pin as well, but still the same issue.  In the first reply from customer service, numberbarn sent me the pin and said to try again, but never resolved why they are rejecting their own PIN.  

 

Can someone please help me? 
Ticket Numbers: 1225933, 1225579, 1196717

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  Jeremy Watkin

  • January 28, 2026 05:48

  Hi Khanasad, thank you for alerting us to this. I'm chatting with our porting team to get some further help to you. For whatever reason the porting requests aren't making it from Tello to NumberBarn. There are at least a few different companies between us and Tello so we're working to figure out where the hang up is.

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  Matthew Felmlee

  • February 02, 2026 17:11

  Hi Jeremy, how about fewer words and more action? We are paying money here, after all. It really feels like we have to force you to work. Let’s get it together and just start doing the job, or hire me and I’ll resolve cases like this quickly - I’m not joking.
  People are waiting!

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  Jeremy Watkin

  • February 03, 2026 21:41

  Hi Matthew Felmlee, our team was able to respond to you today. Let me know if you have any follow up questions regarding your port out.

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