Cannot get port out help! Very bad customer service!

davep

• January 29, 2026 20:19

I've been trying for 3 weeks to get help porting out a number, and zero results, with multiple tickets opened. port out is still getting a rejection. I cannot call anyone. Ported  thousands of numbers over the last 15 years, and this is very bad customer service.  

Now I have 2 Tickets 1226809 & 1204075 open. Would someone please help me with this port??

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  Jeremy Watkin

  • January 30, 2026 21:47

  Hi davep, thank you for posting in our community. I agree that it took too long to get back to you. A member of our porting team responded and I'm also monitoring your ticket. We'll do a better job on this moving forward.

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  Matthew Felmlee

  • February 02, 2026 16:54

  I completely agree with the person above. Numbers are ported quickly if you port them on the same day you purchase them. If you miss that window, that’s it - you have to wait until they send an email. It’s extremely inconvenient. I’ve already been waiting for a week and have written everywhere, but no one is doing anything at all. Before the New Year it was faster; now the support is completely useless -they only reassure you and don’t do anything.

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