Port-out issue (permanent)
I was sent numbers from another account (a colleague’s). These numbers do not port at all. My porting details are always the same - I’ve tested everything thoroughly. The issue is specifically that you are not releasing numbers that are more than 24 hours after purchase.Please fix this bug. I’ve been waiting for a week already. I can’t create a new ticket every day just to get your attention. Please address the issue globally and my specific case as well.
Thank you.
-
Hi Matthew Felmlee, we work really hard to make porting a number out a self-service effort. But we have one carrier we work with that we internally refer to as "Offline" that requires that we manually login to a portal to get your porting information. I'm hopeful we'll be able to automate this in the future to minimize your wait time for customer who just need their porting information. Please let me know if you run into any further issues with your port. I know that our team was able to respond and get that information out to you.
0 -
Yeah, they contacted me, but only about 1 number out of the 3.
0 -
Matthew Felmlee I just checked the email Sonia sent you and all 3 numbers are listed there separately. Definitely pay close attention to the end user name and address for each number when you are porting out. Let me know if you have additional questions.
0
Please sign in to leave a comment.
Comments
3 comments