cannot access my account and support is not responsive

Bloomalifeyoulove

• July 28, 2026 16:48
• Edited

I cannot access my account. The emails to reset the password do not come through. No one responds to the service request tickets. And there is no number to call to get an actual human being on the line to help. I have already wasted several hours going in circles with this. Suggestions? 

 

1

• 

  Jeremy Watkin

  • July 28, 2026 20:28

  Bloomalifeyoulove I just responded to your support ticket. It looks like you've just been using the wrong email address to try and log in. Hopefully that helps you get signed in.

  0
• 

  Amanda

  • August 17, 2026 16:10

  Seraphim Mamone We’re happy to help check the status of your number order and port out.  I’ll have a support agent reach out to you directly.

  Just to clarify, there are two separate steps in the process. “Get It Now” means the number is activated in your account within 2 hours. Once the number is activated, you can then submit the port-out request to your new provider.

  The port-out process is separate from the number activation and is expected to take 3–10 business days to complete. This timeframe is disclosed on our website and port-out information. We find most port-outs are completed within 3–5 business days, but some can take the full 10 business days. 

  We understand how these two steps could be confusing, and we’re happy to have our support team check the status of your specific order and port-out.

  0

Please sign in to leave a comment.