Charged but never received new phone number to port and did not receive any instructions either

Katrina

• August 17, 2026 22:45

Completed an order to port a new phone number. When I completed the order and put in my credit card number it was immediately charged and then an error popped up saying there was no items in the cart. I have not received any email or information in my email. I would like the product I purchased. My account is also not registering and will not allow me to log in either even if I reset password. 

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  Jeremy Watkin

  • August 21, 2026 16:25

  Hi @Katrina it looks like our team was able to help you out via your support ticket. Let us know if you experience any further issues with this.

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