Updating payment method.
I don't really know whether I have to do this or not because I don't know which card is on file. But even if this is the case, I can't make any headway because I keep coming up with instructions but the instructions don't take you to the page you need to do the update. Utterly hopeless.
I need a Step 1 - link
Step 2 - fill in here
etc. Not a long list of do this, do that (all beginning with log into your account which is, by necessity a step which has already been taken).
Please help urgently. To get this notification with one day's notice is bad news.
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Hi R, I see that you are trying to update the credit card in your account. If you sign in to your NumberBarn account you should see the "Account" option in the menu at the top of your screen. From there just click on "Payment Method" and you can update your credit card. If that's not working, let us know and I can open up a ticket and arrange a time to do this over the phone. Let me know if that helps.
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Thank you. I finally got a page where the 'account' option came up. I had previously logged in three times and each time that was not there, I had previously got a demand to change my password and so I've done that twice in the last 12 hours. As it turned out I didn't have to change my card, my concern having been that I have recently had to cancel the card I thought it might be on. All is in readiness now to automatically debit a year's payment.
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Hi R, I'm so glad you were able to login and find that option. Feel free to reply any time if you need further help with this.
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Thanks, I have recorded all the details now independently and shouldn't be shoved down the 'you should do this and that but work it out for yourself!' line again.
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