In this article:

🔍 Before You Begin

What you will need:

This guide highlights important information and known behaviors specific to RedPocket Mobile when porting a number away from NumberBarn.
Following these recommendations can help reduce delays and avoid common submission issues.

🌐	RedPocket Mobile does not have a self-serve portability checker. Contact their support team directly to confirm your NumberBarn number is supported before initiating the port.

Porting Department

Contact RedPocket Mobile support directly to reach their porting team

Missing Essential Porting Information		Port Activation Not Completed
Some fields may be left off because they are not typically required for wireless-to-wireless ports. Most Common: Authorization Name Authorization Date Wireline-to-wireless port		After NumberBarn approves the port, RedPocket Mobile may not automatically activate it on the scheduled date. If the number has not ported on the date provided, contact RedPocket Mobile and ask them to "activate" your number manually.
		➡️ Find out which underlying network RedPocket Mobile is using for your number (T-Mobile, AT&T, or Verizon) as this will help determine the best next steps if issues persist
➡️ Contact* the RedPocket Mobile Porting Team directly and confirm that all fields from* Port Away Credentials 📖 AND the list above are submitted with the Port Request.

Incorrect Zip Code Submitted
RedPocket's system may automatically populate their own zip code rather than yours, whether submitting in-store or online. This will cause the port to be rejected. ➡️ Confirm with RedPocket Mobile that they are submitting your zip code from your NumberBarn account, not their store or corporate zip code.

Continue to follow the process laid out in Port Away NumberBarn Number ⚙️
If your new carrier is unable to assist you in completing the port request, you can Contact Customer Support ⚙️