In this article:

💡What is it?

A default prompt for all users to hear when they answer the phone call sent to Groups on the NumberBarn Business Line plan. 

⚙️How it Works

The call screening prompts those answering the call to "press 1" to answer the call. A call whisper message is an additional option to create a custom message for users to hear when they receive the call before pressing 1 to accept the call.

Call Screening 

• If your group contains multiple users, or if you want to better screen calls, enable the "User must press 1 to accept call" checkbox. When enabled, all users will hear this prompt when they answer the phone and can press 1 to accept the call. Or the user can hang up and leave the call for another user to answer.
  

Call Whisper 

• Additionally, you can enter a "Call Whisper" message that you will also hear before accepting the call. For example, if you enter "Business Call,"  you will hear that greeting and be required to then press 1 to accept the call. You may want to format your message as "Business Call. Press 1 to accept the call."

📌 Things to Know

There are a few important notes to share regarding the Call Screening functionality:

• You cannot use Call Whisper without first having Call Screening enabled. If Call Screening is NOT enabled, Call Whisper will NOT work but Call Screening can work without a Call Whisper.
• Both of these features can be used even if you only have a single user in your group.
• If you wish to have different Whispers for each of your telephone numbers you will need to create a new group by selecting "Add New Group" in the dropdown menu listed below.

🗞️ Related Articles

• Groups Overview 📄
• Configure Groups ✍️
• Configure Call Whisper ✍️