In this article:

🔍 Before You Begin

What you will need:

1. An active phone number on the Business Line service plan
   • See Change Service Plan 🛠️
2. Forward calls to send to a "Group"
   • See how to Configure Groups here

What is Call Whisper used for?

A "Call Whisper" message is a custom message you will also hear before accepting the call. 

For example, if you enter "Business Call,"  you will hear that greeting and be required to then press 1 to accept the call. 

📋 Steps

1	Login to your account
2	Select Numbers
3	Click on the number you wish to edit
4	Select the Group option
5	Add custom message into text box
6	Preview the message
7	Click Save Changes

✅ What's Next

• All calls sent to a group will play the custom message when your agent answers the call. 
  • Before the call connects, the prompt will play, letting them know which phone line is calling and how to respond to the message. 
  • To accept the call, they can press 1 or hang up to send the call to another member of the group.
• See Test Number Settings 🛠️ to review configuration