Why do I see Scam Likely in my callerID?

Seeing "Scam Likely" displayed in callerID can definitely be concerning and may result in your calls being missed or ignored. There are a couple of occasions where this might occur in your life as a NumberBarn or NumberGarage customer.

• You are placing outbound calls using our dialer or mobile application and your contacts report that the callerID said "Scam Likely."
• You are using call forwarding and the callerID on your phone says "Scam Likely.

Either way, we can help!

Why does this occur?

You may or may not have heard of STIR/SHAKEN, which is a set of protocols and procedures for ensuring that the callerID on a call hasn't been spoofed. No one likes receiving robocalls -- and STIR/SHAKEN is the FCC's solution for authenticating callers and eliminating the spammers.

A "Scam Likely" callerID means that the carrier terminating the call isn't 100% confident that the callerID isn't spoofed. On the flip side, the fact that the call still went through, means that they aren't 100% sure that it's spoofed either. If they were 100% sure, they would have rejected the call altogether.

What can you do about this?

Great news! There are actions we can take to address this issue if it arises. And it typically does NOT mean that your telephone number has been blacklisted.

We do need to first confirm that you are either placing outbound calls or receiving inbound calls using the NumberGarage or NumberBarn service.

If you are calling from a number you purchased from us, but you ported it to a different service provider, you need to contact that service provider for assistance. We cannot help in this case.

When using call forwarding

If you find that your inbound forwarded calls are frequently either displaying "Scam Likely" or being blocked outright, and they are legitimate calls, you may want to contact your mobile phone carrier to disable their Scam Call Blocking feature. They may even have an application for managing this setting.

In some cases, you might also want to change your callerID setting for call forwarding in your account. This article walks you through the process for doing so: 

Select incoming caller ID

When outbound calls are labeled as "Scam Likely"

If your contacts see "Scam Likely" and you are placing the calls using our outbound dialer, please contact customer support and send us 3-4 call examples where this occurred. In the call examples please include the following information:

• The number you called from (Typically your NumberBarn or NumberGarage number)
• The number you dialed
• The time the call was placed including the timezone
• Any error messages or additional information displayed in the callerID

This information will allow us to look into these calls and determine that they are routed and labeled correctly in accordance with STIR/SHAKEN.