Are your incoming calls not forwarding to your outside phone number even though you signed up for call forwarding service? If so, you've come to the right place. But before we begin troubleshooting your call forwarding, the following article will help you with the initial setup:
(Having trouble with SMS forwarding? Please see this article: How can I forward SMS text messages to my mobile number?)
There are a few ways to troubleshoot issues with call forwarding on your number. Please follow the steps below:
- Check to make sure you've typed your forwarding number correctly. We find this is one of the most common reasons why calls aren't forwarded properly. Again, this article will walk you through checking your call forwarding settings: Forward calls to another number
- Verify your forwarding number is working. To test this, you can place a call to your forwarding number to verify the call is connecting. If your call directly to the forwarding number is unable to connect, our system won't be able to forward calls to that number either.
- Verify that calls are not going directly to voicemail. This might occur if you are forwarding to a phone that is turned off, out of range, or configured for do not disturb. Also, check to make sure you have call forwarding configured in your NumberBarn account as opposed to sending calls to voicemail.
- Be sure to dial from an outside number. If you test your call forwarding from the same number that you are forwarding to, it will cause a loop and you will likely hear your voicemail greeting or a beep of some sort. Use a completely separate landline or cell phone number that isn't tied to your forwarding number when testing.
- Make sure your ring time is long enough. In some cases, it can take a few seconds for a call to connect to the destination number. This can eat into your call forwarding time, especially if you have it set to 15 seconds. Consider increasing to ensure that there are enough rings to answer the call at the forwarding destination.
- Try saving your NumberBarn number as a new contact. Some mobile carriers have an automatic spam blocker and will not allow your calls to connect if they believe the calls are spam. This may happen even if your calls were successfully forwarding in the past. Saving your NumberBarn number as a contact will mark it as "safe" in your carrier's system.
If you have further questions, don't hesitate to contact our support team. When you contact us, be sure to include the telephone number in question and describe in detail any issues or errors you're encountering.
Please make note of any call examples that include the number you dialed from, the time you called, and the specific issue or error message you may have received on the call.