You are looking to port your number to T-Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to T-Mobile.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to T-Mobile.
- Providing you with practical advice on porting to T-Mobile.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
With porting in general, T-Mobile will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
Step by Step Guide: How to port a number away
It’s important to remember that T-Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of T-Mobile to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Find my port away information including account number and PIN
Be sure to provide this information to T-Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
5 Tips for porting to T-Mobile
Having ported thousands of numbers to T-Mobile over the past several years, here’s a list of tips that will ensure that your porting request will succeed.
1. Make sure T-Mobile can support your number
If you plan to port your number to T-Mobile, click this link to ensure that the number can be supported by T-Mobile. Definitely check this before you initiate the port to T-Mobile. It’s also a great idea to check before you purchase the number from NumberBarn to ensure that it’s compatible with your desired provider.
2. Make sure T-Mobile knows this is a wireline port so they can choose port settings appropriately
All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:
Is my number wireless or wireline?
3. Make sure T-Mobile is filling in all available fields on their port form
When submitting a port out request to T-Mobile, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that T-Mobile include the following information in the porting request:
- Authorization Name
- Authorization Date
- Wireline-to-wireless port
4. Bypass T-Mobile support and contact the porting department directly
If you want to contact T-Mobile’s Porting Department directly, dial (877) 789-3106 and then ask to be transferred to the Number Transfer Resolutions Team. We’ve had great luck working with them in the past.
5. Once we approve the port, contact T-Mobile to confirm the date they will port the number
If you do not receive confirmation from NumberBarn that the port out has been completed on the date provided by T-Mobile, reach out asking them to “activate” your number to complete the port request.
Once the number ports to T-Mobile and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.
We’re here to help
If there’s an issue with the porting request we receive from T-Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:
How to fix a port out rejection
If you continue to run into issues porting your number(s) to T-Mobile, we are here to help in any way we can. Contact customer support for more assistance.
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