➡️ When contacting support, ask to speak with Tier 2 support for the most effective assistance

➡️ Note: Verizon will not assist with Xfinity Mobile porting issues despite Xfinity reselling Verizon Wireless service

Xfinity Mobile may omit required fields since they are not always visible on their standard port form. Escalation to someone with manual entry access may be required. 

Confirm they include:

• Authorization Name (if left blank, you may see a "Porting error 1P: Verizon Number Lock" error)
• Authorization Date
• Wireline-to-wireless port

➡️ Contact the Xfinity Mobile Porting Team directly and confirm that all fields from Port Away Credentials 📖 AND the list above are submitted with the Port Request. 

After NumberBarn approves the port, Xfinity Mobile may not automatically activate it on the scheduled date. Confirm they:

• Contact Xfinity Mobile and ask them to "activate" your number
• If no confirmation is received by the date provided, follow up proactively
• Escalate to Tier 2 support or contact xfinitymobile_portinescalations@comcast.com if needed

➡️ Reach out to Xfinity Mobile proactively on the expected port date to confirm completion.

Requested Due Date must be at least 2 business days in the future, not counting today 

• (example: if today is Friday, the earliest date is the following Tuesday)