You are looking to port your number to Xfinity/Comcast and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to Xfinity.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to Xfinity.
- Providing you with practical advice on porting to Xfinity.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
In general with porting, Xfinity and their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
It’s important to remember that Xfinity must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of Xfinity and their underlying carrier to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Be sure to provide this information to Xfinity and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
3 Tips for porting to Xfinity
1. Check with Xfinity to make sure they can support your NumberBarn number
Since Xfinity service is a landline service installed in a physical location, it means there are restrictions on which numbers will work for your specific service address. Xfinity can determine if they can offer service to your NumberBarn number in your service location.
It’s important that the number you purchase from NumberBarn resides in the same rate center as your service address and it’s not a bad idea to determine this before you purchase a number. Learn more about rate centers here:
2. Ask Xfinity to submit the port right away and list the “install date” as the requested port date or FOC
FOC stands for “Firm Order Commitment” and that is synonymous with the date we expect number porting to complete. Sometimes Xfinity will delay submitting the port until the date they plan to install service at your location, which often causes problems. As long as they submit the port in advance and have the approval, they can port it on the date they schedule to install the service
3. Bypass Xfinity support and contact the porting department directly
You can reach the Xfinity Porting Department at 877-397-9734. This is a great way to ensure that porting occurs as smoothly as possible.
We’re here to help
If there’s an issue with the request we receive from Xfinity, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:
Porting to Xfinity Mobile?
If you are porting your number to Xfinity Mobile, here's the article for you: