You are looking to port your number to Mint Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to Mint Mobile.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to Mint Mobile.
- Providing you with practical advice on porting to Mint Mobile.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
In general with porting, Mint Mobile and their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
Step by Step Guide: How to port a number away
It’s important to remember that Mint Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of Mint Mobile and their underlying carrier to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Find my port away information including account number and PIN
Be sure to provide this information to Mint Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
5 Tips for porting to Mint Mobile
We’ve learned a few important things about porting numbers to Mint Mobile. Here are five tips to ensure that this process is as smooth as possible.
1. Make sure Mint Mobile can support your number
Contact Mint Mobile to first confirm they can port your NumberBarn number to their service. If you’re planning to port a number to them, it’s not a bad idea to check that they can support your number before even purchasing one from NumberBarn. You check the Mint Mobile website to see if your number can be ported to our service.
2. Make sure Mint Mobile knows this is a wireline port so they can choose port settings appropriately
All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:
Is my number wireless or wireline?
3. Make sure Mint Mobile is filling in all available fields on their port form
When submitting a port out request to Mint Mobile, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that Mint Mobile include the following information in the porting request:
- Authorization Name
- Authorization Date
- Wireline-to-wireless port
4. Take advantage of Mint Mobile's chat feature for support
Some customers have reported having success by logging into their Mint Mobile account and using Mint Mobile's Chat feature to request a port-in to them and then providing them with a screenshot of the CSR that can be found in the NumberBarn account. You'll want to be sure to remind their customer service agent that this is a wireline to wireless transfer. This should give them all of the information needed.
5. Once NumberBarn approves the port, contact Mint Mobile to confirm the date they will port the number
Reach out asking them to “activate” your number to complete the port request. Once the number ports to Mint Mobile and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.
6. Bypass Mint Mobile support and contact the porting department for their network partner T-Mobile directly
If you have exhausted all other options, you could try reaching out to T-Mobile directly. Mint Mobile runs on the T-Mobile network, so this means that all ports go through the T-Mobile system. If you want to contact T-Mobile’s Porting Department directly, dial (877) 789-3106 and then ask to be transferred to the Number Transfer Resolutions Team. We’ve had great luck working with them in the past to get numbers ported to Mint Mobile.
We’re here to help
If there’s an issue with the request we receive from Mint Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:
How to fix a port out rejection
If you continue to run into issues porting your number(s) to Mint Mobile, we are here to help in any way we can. Contact customer support for more assistance.
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