You are looking to port your number to US Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to US Mobile.
In this article, we aim to assist you with:
- Understanding how the port away process works.
- Gathering the information required to port your number from NumberBarn to US Mobile.
- Providing you with practical advice on porting to US Mobile.
- Equipping you with the tools to overcome common porting errors and issues.
With this information, you should be well on your way to a successful number porting experience. Let’s dive in.
How porting works
With porting in general, US Mobile and their underlying carrier (either T-Mobile or Verizon) will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:
It’s important to remember that US Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of US Mobile and their underlying carrier to complete the porting request.
Gathering your port out information
The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:
Be sure to provide this information to US Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.
4 Tips for porting to US Mobile
1. Make sure US Mobile can support your number
If you plan to port your number to US Mobile, it’s always a great idea to make sure they can support your number. Unlike some other providers, they don’t have a readily available means of checking whether your number is supported so it might be worth asking their support team.
It’s also a great idea to check before you purchase the number from NumberBarn to ensure that it’s compatible with your desired provider.
Note: Some customers have reported that US Mobile asks for the current carrier of the number you're porting. When selecting "NumberBarn", US Mobile stated that the number could not be ported. They then selected another random carrier like AT&T Landline and were able to successfully complete the port request.
We've also learned that US Mobile has told some customers that they won't port NumberBarn numbers for fear that they will abuse the 100-day free trial in exchange for converting the number from Wireline to Wireless. If you assure US Mobile that you are willing to waive the free trial, they will accept your number.
2. Make sure US Mobile knows this is a wireline port so they can choose port settings appropriately
All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:
3. Make sure USMobile is filling in all available fields on their port form
When submitting a port-out request to US Mobile, it’s important that the request is submitted with all of the essential porting information. In addition to the porting information we mentioned earlier in this article, it’s especially critical that US Mobile include the following information in the porting request:
- Authorization Name
- Authorization Date
- Wireline-to-wireless port
4. Find out which network US Mobile is using for your number
US Mobile can host your number on either the T-Mobile or the Verizon network. If issues arise during the porting process, find out which network USMobile is using. This information will help us with the best next steps.
5. Once NumberBarn approves the port, contact US Mobile to confirm the date they will port the number
If you do not receive confirmation from NumberBarn that the port out has been completed on the date provided by US Mobile, reach out asking them to “activate” your number to complete the port request.
Once the number ports to US Mobile and leaves our network, we will email you to confirm and remove the number from your NumberBarn account. At that point, you will no longer be billed for service through NumberBarn.
We’re here to help
If there’s an issue with the request we receive from US Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:
If you continue to run into issues porting your number(s) to US Mobile, we are here to help in any way we can. Contact customer support for more assistance.